My-name-is-Tom my ass
Now, i'm not sure outsourcing is ruining the local world, but at least it is a guaranteed way to piss off customers.
---
[Strong Indian Accent]
Hello my name is Tom, how may I help you?
Hello, I have a problem with my laptop...
Can you give me your name please?
Uh... Sure, it's Warren, W-A-R-R-E-N.
Okay Juan, how may I help you?
... As I said, I have a problem with my monitor.
What is the problem sir?
Well, there appears to be a hair between the crystals and the protective screen...
Is it like a large white patch?
No... i'ts a hair...
Is it like a dark line?
No, it is not dead pixels, it is a hair.
... Is it like a crack?
No, its just a HUMAN HAIR.
Oh, okay sir, let me put you on hold.
[Loud hold music for five minutes]
Sir, just one more question, are you sure its a hair, could it be a crack of some kind?
Well I SUPPOSE it could be a very fine FIBRE, but i doubt it.
Okay sir, let me put you on hold.
[Loud hold music for five minutes]
Sir, nothing in our warranty covers this sort of problem, our only option is to have you send us the laptop and we will charge you a servicing fee.
Im sure it covers manufacturer-end problems.
Let me put you on hold again
[Loud hold music for five minutes]
Sorry sir, all supervisors are busy, and it will probably be a long time before they will be available, if you would like to ask me the question then I would be happy to listen.
Fine. There is a freaking hair in the monitor, I am being told by you that this is my fault, and that I have to pay for a repair for damage that was caused specifically by a manufacturing error. I leave the country in three days, and still I am being told that nothing can be done in under at least a five day period.
I am sorry sir, there is nothing I can do.
You know what, FINE. You know the department you're in? Put me through to the most senior person there.
[Loud hold music for five minutes]
[In a far stronger accent]
Hello I am Sultan what is the problem?
Were you updated by the person who forwarded me?
Yes *gibbering* fault *gibbering* probably a crack *gibbering*
Right. Look. I can tell it is not a FREAKING CRACK, if it were a crack, then somehow a monitor is STILL lighting pixels that have been CLEAVED in two. The designer of this would deserve some form of massive government grant for this amazing technology.
Sir, I understand but there is nothing I can do.
Anywhere I can direct legal complaints?
[The sound of lead hitting the floor as he starts shitting bullets]
Sir, i'm sorry that there is nothing we can do about a problem created on the user end other than send it in and have it physically repaired and our experts will determine wheather or not it is a crack, and charge you appropriately.
I just need to... you know what? Screw it. Thanks for your help.
Thank you sir, goodbye.
---
And this, is why I will never buy another HP product. I should mention that this was after a 50 minute chat conversation the resulted in no more than 10 responces from the person who was meant to be helping me in real-time.
[Update] Apparently i'm not the only person with this problem. [Link]
---
[Strong Indian Accent]
Hello my name is Tom, how may I help you?
Hello, I have a problem with my laptop...
Can you give me your name please?
Uh... Sure, it's Warren, W-A-R-R-E-N.
Okay Juan, how may I help you?
... As I said, I have a problem with my monitor.
What is the problem sir?
Well, there appears to be a hair between the crystals and the protective screen...
Is it like a large white patch?
No... i'ts a hair...
Is it like a dark line?
No, it is not dead pixels, it is a hair.
... Is it like a crack?
No, its just a HUMAN HAIR.
Oh, okay sir, let me put you on hold.
[Loud hold music for five minutes]
Sir, just one more question, are you sure its a hair, could it be a crack of some kind?
Well I SUPPOSE it could be a very fine FIBRE, but i doubt it.
Okay sir, let me put you on hold.
[Loud hold music for five minutes]
Sir, nothing in our warranty covers this sort of problem, our only option is to have you send us the laptop and we will charge you a servicing fee.
Im sure it covers manufacturer-end problems.
Let me put you on hold again
[Loud hold music for five minutes]
Sorry sir, all supervisors are busy, and it will probably be a long time before they will be available, if you would like to ask me the question then I would be happy to listen.
Fine. There is a freaking hair in the monitor, I am being told by you that this is my fault, and that I have to pay for a repair for damage that was caused specifically by a manufacturing error. I leave the country in three days, and still I am being told that nothing can be done in under at least a five day period.
I am sorry sir, there is nothing I can do.
You know what, FINE. You know the department you're in? Put me through to the most senior person there.
[Loud hold music for five minutes]
[In a far stronger accent]
Hello I am Sultan what is the problem?
Were you updated by the person who forwarded me?
Yes *gibbering* fault *gibbering* probably a crack *gibbering*
Right. Look. I can tell it is not a FREAKING CRACK, if it were a crack, then somehow a monitor is STILL lighting pixels that have been CLEAVED in two. The designer of this would deserve some form of massive government grant for this amazing technology.
Sir, I understand but there is nothing I can do.
Anywhere I can direct legal complaints?
[The sound of lead hitting the floor as he starts shitting bullets]
Sir, i'm sorry that there is nothing we can do about a problem created on the user end other than send it in and have it physically repaired and our experts will determine wheather or not it is a crack, and charge you appropriately.
I just need to... you know what? Screw it. Thanks for your help.
Thank you sir, goodbye.
---
And this, is why I will never buy another HP product. I should mention that this was after a 50 minute chat conversation the resulted in no more than 10 responces from the person who was meant to be helping me in real-time.
[Update] Apparently i'm not the only person with this problem. [Link]
posted by Mindspy at 18:45
3 comments
